Return and Refund Policy

Last updated: October 14, 2026

At PARFUMIUM, customer satisfaction is important to us. We want you to enjoy your shopping experience and feel confident when purchasing your favorite fragrances from our store.

This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested for purchases made through our website.

1. Return Period

You may request a return within 14 days of receiving your order, provided that your item meets the eligibility requirements outlined in this policy and applicable consumer protection laws.

To request a return, please contact our customer service team before sending any product back. Unauthorized returns may be delayed or refused where permitted by applicable law.

2. Return Eligibility

To be eligible for a return, products must generally meet the following conditions:

• The product must be unused and unopened.

• The original packaging, seals, and labels must remain intact.

• The product must be in its original condition.

• You must provide your order number or proof of purchase.

Due to the nature of fragrance products, perfumes that have been opened, used, or had their original seals removed may not be eligible for return for hygiene or health protection reasons, where permitted by applicable law.

Exceptions may apply to defective, damaged, incorrect, or non-conforming products, as well as any mandatory consumer rights that apply to your purchase.

3. Non-Returnable Items

The following items may not be eligible for return, subject to applicable law:

• Opened or used perfumes and fragrances that cannot be returned for health protection or hygiene reasons.

• Products with broken or removed original seals, where applicable legal exceptions permit exclusion.

• Products damaged after delivery due to improper handling by the customer.

• Gift cards and other non-returnable items, where applicable.

These exclusions do not affect any mandatory rights you may have under applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Orders

We carefully prepare our orders to ensure that your products arrive in good condition.

If you receive a damaged, defective, leaking, or incorrect product, please contact us as soon as possible after delivery.

To help us resolve the issue, please provide:

• Your order number.

• A description of the problem.

• Clear photographs or videos showing the product, packaging, and any damage, if possible.

After reviewing your request, PARFUMIUM may offer an appropriate solution, such as a replacement, exchange, refund, or another remedy required by applicable law.

If the problem results from an error on our part or a product defect, we will explain how to proceed with the return and any applicable return shipping arrangements.

5. How to Request a Return

To request a return or refund, please follow these steps:

1. Contact us by email at adressedekayoudja@gmail.com.

2. Include your order number and the reason for your request.

3. Wait for our customer service team to review your request and provide return instructions.

4. If your return is approved, follow the instructions provided and package the product securely.

Please do not send products to an address before receiving return instructions from our customer service team.

Return address: A return address will be provided by our customer service team when necessary.

6. Return Shipping Costs

Unless applicable law requires otherwise, customers are responsible for return shipping costs when returning an eligible product because they have changed their mind or no longer wish to keep it.

If an item is damaged, defective, incorrect, or otherwise eligible for a remedy due to an issue attributable to PARFUMIUM, we will provide appropriate instructions regarding return shipping costs in accordance with applicable law.

Original shipping fees may be non-refundable for voluntary returns, except where a refund is required by applicable law or where the return results from an error on our part.

We recommend using a trackable shipping service for returns, as PARFUMIUM cannot guarantee receipt of items sent without tracking.

7. Refund Process

Once we receive your returned product, if a return is required, we will inspect it and notify you of the outcome of your refund request.

If your refund is approved, it will generally be issued to your original payment method unless another method is agreed upon or required by applicable law.

Refund processing times may vary depending on your payment provider, bank, and country of residence.

We will process approved refunds within the time required by applicable law. Where no specific legal deadline applies, we aim to initiate the refund within 7 business days after approval.

Please note that your bank or payment provider may require additional time to make the funds available in your account.

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